Citi Sprint Reviews
(Rated by 8 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.6
Base on 8 Reviews
Ratings by Feature
Ratings by Feature
- Shipping & Delivery4.3
- Return Policy4.5
- Good Value5.0
- Customer Service4.3
- Price & Quality4.7
Recent Customer Reviews (8)
Mia Patino
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Ruth Millsap
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Cauã Cunha
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Friðberg Garðarsson
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Sebas Van 'T Veer
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Suradj Klaassen
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Luiza Carvalho
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Erssike Lévai
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Citi Sprint Pricing
Police Clearance
R160.00
Citi Sprint Pros & Cons
Pros
1
Fast and Reliable Service: Known for its fast, convenient, and high-quality support.
2
Award-winning Customer Service: Customer care teams are available to support customers whenever needed.
3
National Reach with a Local Feel: Strategically placed service centres run by local delivery experts.
4
Investing in Innovative Technology: To improve customer experience, efficiency, and minimize environmental impact.
5
Supporting Local Communities: Sustainable initiatives and support for local charities.
6
Empowering People: Supports the wellbeing and development of colleagues, celebrates diversity in the workforce, and champions inclusion and accessibility.
CONS
1
Unreliable Online Tracking System: The delivery status doesn't update regularly, leading to failed delivery attempts.
2
Late Deliveries: Parcels and packages often arrive much later than specified, sometimes several days later than promised.
3
Expensive Services: One of the more expensive courier providers in London, with additional surcharges for fuel and other fees.
4
Poor Customer Support: Manual contact is required for issues, and customer service agents may refer you to different departments, wasting time.
5
Heavy Workload and Burnout: Unreasonably heavy workload leading to burnout and physical strain, with long hours and inadequate breaks.
6
Exploitative Practices: Paying drivers next to nothing, leading to losses and dead mileage without compensation.
Citi Sprint Features and Benefits
Features
Personal Touch
No call centre queue delays or long waits before being attended to.
Immediate Attention
Operations Supervisors directly answer shipment questions or place collections immediately.
No Hidden Costs
No document fees or stationery charges, making rates easy to understand.
Clear Rates Cards
No need for an engineering degree to interpret rates cards.
Office Hours
Monday to Friday, 08h00-18h00.
24/7 Availability
On call via telephone 24/7 for urgent assistance; available 7 days a week, including public holidays, to handle urgent deliveries.
Collection Methods
Call, email ([email protected]), or book online.
Driver Communication
Drivers can be contacted via radio and telephone for efficient communication.
Quotations Valid for 60 Days
Quotations are valid for 60 days, with rates holding firm for 12 months if accepted within this period.
Unique Quotation Number
Each quote receives a unique number for reference, minimizing billing discrepancies.
Flat Rate Fuel Surcharge
A flat rate per waybill determined by local fuel prices, adjusted monthly.
Security Surcharge
Applicable to national and international services to offset security costs.
Compliance with Airline Security Regulations
Adheres to Part 108 of the Airline Security Regulations, ensuring all cargo undergoes screening and handling processes.
Personalized Service
Strong business relationships forged over years, providing a truly personalized service.
Temp Services
Fills gaps in clients' operations by providing temporary services when needed.
Tailored Solutions
Works closely with associates to provide tailored solutions to clients' specific requirements.
Fast and Reliable Service
Known for its fast, convenient, and high-quality support.
Award-winning Customer Service
Customer care teams are available to support customers whenever needed.
National Reach with a Local Feel
Strategically placed service centres run by local delivery experts.
Investing in Innovative Technology
To improve customer experience, efficiency, and minimize environmental impact.
Supporting Local Communities
Sustainable initiatives and support for local charities.
Empowering People
Supports the wellbeing and development of colleagues, celebrates diversity in the workforce, and champions inclusion and accessibility.
Real-time Tracking via SMS
No paperwork needed, both sender and receiver receive real-time online tracking via SMS for 1-3 Hour Delivery.
Same-Day Delivery
Available at standard rates for collections requested by 11h00 and deliveries in the Peninsula during the same afternoon.